All Office Express Supply Online Orders are Insured with our companies
100% satisfaction guarantee!

FAQ (Frequently Ask Questions)

Q)	Where'd my order go?!?! I can't find it in order history and it's not on hold.
A)	Your order isn't lost, it's usually due to your session timing-out without your order being put on hold or submitted.  If this happens, please call 800-557-1667 or 305-557-1667 and we'll be happy to "find" your order and submit it.  Our Online Support Team reviews all orders several times a day and will call you with any questions. Search Catalog feature and using "Search by stock number" will also find products by part# only.
Q)	When using Quick Order, sometimes I get the error message "item is not found".  What do I do?
A)	Use the item # only.  In a few cases, the manufacturer for certain items or lines have changed since the catalogs have been printed.  If this error occurs, or when entering any items in general, simply entering the item number alone will find the product you are looking for
Q)	Can I request catalogs online?
A)	Yes.  Simply enter the item "CATALOG" with your order and our free catalog(s) will be sent to you with your order.
Q)	I am the purchasing manager and I have other people who I want to be able to place orders, but I want to be able to review and approve them.  Is this possible with XPRESSBUY ONLINE?
A)	Yes.  You can have as many purchasing agents as you wish with up to 10 levels of authorization.  Automatic e-mail notification will let you know someone has requested your order approval. We can design the ordering flow process around your company's needs.
Q)	With XPRESSBUY ONLINE, can I review ALL orders, not just those placed online?
A)	Yes.  You can view all the orders you are authorized to view.  This could be just for your User ID, your department, or for your entire account.
Q)	I have forgotten my password.  How do I find out what it is?
A)	No problem.  Simply fill in your username on the bottom of the login page here, and the password will be emailed to you.
Q)	How do I know my order went through?
A)	XPRESSBUY ONLINE Your order is "live" in our system the second you click submit.  When the order said it has been placed successfully then it HAS been placed.  However, we will be happy to confirm it manually for you.  Simply call customer service at 800-557-1667, 305-557-1667.
Q)	What about security?
A)	VeriSign Secure using "https". The Industries Leading “Secure” software.
Q)	I think our company uses a firewall; is that a problem?
A)	No.  XPRESSBUY ONLINE has no special requirements.
Q)	Do you provide onsite training?
A)	Definitely.  We are happy to help get started.  Just e-mail or call your account executive now! XPRESSBUY ONLINE Administration at Sales@XpressBuy.com or call: 800-557-1667 South Florida 305-557-1667

We are committed to providing personalized service for all your business products needs.
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Office Express Supply, Inc.    8005 West 20th Avenue, Hialeah, FL 33014
Customer Service   305-557-1667    Fax   305-824-9211    Online@ www.XpressBuy.com

As a leading nationwide provider of office furniture and office supplies, Office Express emphasizes dedication to our customers and commitment to providing guaranteed low prices for thousands of our products.

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